Aidocmaker.com - Account & Billing FAQ

On this page:

Cancel or Update Subscription
Paid for Subscription but Can't Access Account
My Paid Features Stopped Working
Plans, Credits & Quotas
ChatGPT and AI Doc Maker
Manage Your Account

Cancel or Update Subscription

Go to https://billing.stripe.com/p/login/8wMdR5es72Sdauk3cc and enter your email from Aidocmaker.com to login. This should be the same email where you have been receiving payment receipt emails.
Once you are in the portal, you can cancel or update your subscription plan (you can also view past invoices here)
Confirm your subscription changes and you're done!

Once your subscription has been cancelled, it will no longer renew at the end of its current billing period. You can continue using your subscription until then.

To avoid being charged for the next billing period, be sure to cancel before the next billing date.

Cancelling Free Trials

For subscriptions in a free trial, once cancelled the subscription will end when the free trial period is over, and no charges will be made to your payment method.

How do I download an invoice?

You can download invoices for your subscription plan by logging in on https://billing.stripe.com/p/login/8wMdR5es72Sdauk3cc, and going to "Invoice History" to select the invoices you wish to download.

Paid for Subscription but Can't Access Account

When you complete a checkout session for a paid subscription on Aidocmaker.com, our systems will automatically create and activate a new subscription using the email on your account.

Note: If you did not previously create an account, our systems will automatically create one for you using the email you provided during checkout.

To access your account after signing up for a paid subscription plan, please follow these steps:

Check for a welcome email sent to the email you provided during checkout.
If you are currently logged in on www.aidocmaker.com, log out by clicking the "Logout" button on the top right corner.
Go to https://www.aidocmaker.com/login and then refresh the page.
Login via Google / Microsoft / password using the info from your welcome email.
(Optional) If logging in with password, you might need to reset your password at https://www.aidocmaker.com/reset-password
Verify your subscription plan status in the "Account" tab.

My Paid Features Stopped Working

If your paid features have stopped working, or your plan shows as "Starter (free)" on the settings page even though you have a paid subscription, it usually means your subscription is no longer active.

The most common cause is a past due subscription — a renewal payment that could not be collected (for example, an expired card or a declined charge). To check and fix this:

Log in to the billing portal at https://billing.stripe.com/p/login/8wMdR5es72Sdauk3cc using the email on your Aidocmaker.com account.
Check your subscription status in the portal and verify that your payments are going through.
If a payment has failed, update your payment method and pay any outstanding invoice. Your subscription will reactivate once the payment succeeds.

If the portal shows your subscription as active but you still don't see your paid features, make sure you are logged in on Aidocmaker.com with the same email used during checkout — see Paid for Subscription but Can't Access Account.

Plans, Credits & Quotas

How do I check my subscription plan status?

Non-paid subscribers will see a "Starter (free)" plan, whereas paid subscribers will see the plan name for their subscription tier (for example "Standard (monthly)").

What are the benefits of a subscription plan?

Our paid subscription plans provide:

higher monthly credits for creating documents and voiceovers
access to more advanced AI models (flagship models on the Premium plan and above)
larger document uploads
premium voices for voiceovers (Premium plan and above)
a commercial license for voiceovers, with no attribution required

See our Pricing Page for the full comparison of plans.

I have a paid subscription — why did I get a message that I used all my quota?

Each of our plans assigns a specific quota to users. This is because AI features incur significant server costs, and we need to allocate usage fairly. This system is crucial to ensure everyone has fair access while maintaining the quality of our services. If you've received a message that you have used all your quota, it means you have reached the limit for your current subscription plan.

To continue using our services, you can either wait until your quota renews in the next usage cycle or upgrade to a higher plan that offers more usage.

When I upgrade my subscription plan, do my credits reset?

When you upgrade to a higher-tier subscription plan, your quota will immediately increase and allow you to continue using our platform. The existing usage will remain the same and will reset at the end of the usage cycle.

ChatGPT and AI Doc Maker

Do I need an account if I use ChatGPT?

Yes — your ChatGPT account is separate from your Aidocmaker.com account. Documents you create with ChatGPT are owned by your Aidocmaker.com account (an anonymous account by default, unless you sign up and log in).

Your Aidocmaker.com subscription is also separate from your ChatGPT subscription, and you need to be logged in on Aidocmaker.com to access it.

It's ok if your ChatGPT account and Aidocmaker.com account use different emails, as long as you are logged in on Aidocmaker.com.

If I have ChatGPT Plus / ChatGPT Team already, do I still need a subscription?

Having a ChatGPT Plus / Team subscription does not automatically grant you subscription access to our platform on Aidocmaker.com. You will still need to purchase a new subscription from our Pricing Page to become a subscriber.

If I have a subscription on Aidocmaker.com, do I still need a ChatGPT subscription with OpenAI?

Yes, you will still need your existing ChatGPT subscription to use ChatGPT. Your subscription with Aidocmaker.com is a paid subscription plan separate from your ChatGPT subscription.

Manage Your Account

How to Update Email

To update the email on your Aidocmaker.com account, visit the settings page and update your account to the new email.

Note for ChatGPT users: your Aidocmaker.com account is separate from your ChatGPT account, and it's fine if they use different emails — just make sure you are logged in on Aidocmaker.com. You can still change your email if you'd like.

How to Delete Account Data

You can delete your account and all associated data yourself:

Log in on Aidocmaker.com and go to the settings page.
Click the Delete Account button and type your account email to confirm.
Your account and all associated data (documents, voiceovers, chats) will be permanently deleted. This action cannot be undone, so download any files you want to keep first.

Note: accounts with an active paid subscription cannot be deleted. Cancel your subscription first (Cancel or Update Subscription) — once it has fully ended at the close of the current billing period, you can delete your account.